Refund & Return Policy

Refund & Return Policy

Last Updated: 25 August 2026

At Smart Source Trading LTD, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be able to return it in accordance with the terms below.

1. Return Period

You can request a return within 10 days of receiving your delivery.

To be eligible for a return, the item should generally be:

  • Unused and in its original condition

  • In its original packaging, where applicable

  • Complete with all accessories, manuals, tags, and other included items

  • Free from damage caused after delivery

Please contact us before sending any item back so we can provide the appropriate return instructions.

2. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other reasons. This may include:

  • Personal hygiene or beauty products that have been opened or used

  • Items that are personalised or made to order

  • Products that cannot reasonably be returned due to their nature

  • Items damaged through misuse, neglect, or improper handling

This does not affect any statutory rights you may have under UK consumer law.

3. Faulty or Damaged Items

If your item arrives damaged, defective, or is not as described, please contact Smart Source Trading LTD as soon as possible after delivery.

Please provide your order number and, where appropriate, photographs or other evidence of the issue so we can investigate and provide an appropriate solution.

Depending on the circumstances, we may offer a replacement, repair, refund, or other remedy in accordance with applicable UK consumer law.

4. Change of Mind

If you change your mind about an online purchase, you may have cancellation rights under UK consumer law. Where those statutory rights apply, they will take priority over this policy.

Please contact us as soon as possible if you wish to cancel or return an order.

5. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Where a refund is required by applicable UK consumer law, we will process it in accordance with those requirements.

6. Return Shipping

Unless the item is faulty, damaged, incorrect, or otherwise covered by applicable consumer law, the customer may be responsible for the cost of returning an unwanted item.

If we have sent you an incorrect, faulty, or damaged item, please contact us before returning it so that we can advise you on the next steps.

7. How to Request a Return

To request a return, please contact us with:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photos, if the item is damaged or defective

Email: info.smartsourcetrading@gmail.com

We will review your request and provide the relevant return instructions.

8. Important Notice

This Refund & Return Policy does not limit or remove any rights you have under applicable UK consumer protection laws. Where the law provides you with greater rights than those stated in this policy, your statutory rights will apply.

We reserve the right to refuse returns that do not meet the applicable return conditions, except where a return or remedy is required by law.